23040 S. Sossaman Road
Queen Creek, AZ 85142
We’re open Tuesday – Thursday, 7 a.m. – 3:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
All new homeowners are required to visit the Irrigation office and sign up for a new account. A $50 account fee is assessed to establish an account.
Per the district rules and regulations, homeowners are responsible for maintaining their easements to ensure safe passage for district staff.
If you purchase a port open/close, the district will provide both opening and closing of your valves or gates to ensure smooth transitions with neighboring properties.
In order to provide open/close service, your property must be safe for the Zanejro to enter. Animals must be in pens, gates must be passable. The Zanejro will not climb fences and will not place themselves at risk with pets, livestock, or other hazards. Failure to maintain safe passage will result in non-refundable delivery cancellation.
Homeowners have the right to cancel irrigation deliveries at anytime. But be aware the district pre-plans water consumption and allocation. We maintain the right to refuse service if frequent cancellations cause disruptions to irrigation services.
Weather cancellations occur if the district measures more than 1″ of rain over the two week irrigation run window. If rain water exceeds this amount, the next run will be cancelled.
Mechanical cancellations rarely occur, but if a pump at one of our well heads fails. A run will be canceled until repairs can be made.
Irrigation credits are issued to home owners in the even of an acceptable cancellation. We do not issues refunds, in order to use account credits, please contact the office during the next run’s sign up window.
The district takes pride in providing an annual delivery schedule, complete with order-by and run start dates, to ensure our residents are well-prepared for their irrigation needs. For added convenience, we also send email reminders to registered website users about upcoming ordering deadlines.
To ensure timely processing, please note that the order cut-off is always the Monday before a run begins. Orders received between Monday thru Friday following the cut-off date will incur a nominal late fee and will be processed based on available remaining in the run schedule.
Please be aware that late orders requested after the run has commenced will incur an increased late fee and can only be accommodated if sufficient time allows at the end of the run. During summer months, due to high demand, we may be unable to accommodate late orders. We value your cooperation and understanding in helping us maintain an efficient irrigation schedule for the entire community.
At the district, we are responsible the proper maintenance of delivery ditches, pipes, gates, and ports to your property. we strive to process repair requests as quickly as possible. Work orders may be submitted online via our repair request form.
We value transparency and want to keep you informed about our ongoing efforts to enhance the irrigation system. Due to the nature of complex or lengthy repairs, there might be occasional delays until November through February, when irrigation deliveries are minimized to avoid disruptions.
As part of our commitment to continuous improvement, we are diligently working on replacing our aging ditches with buried pipes. While this process may be time-consuming and expensive, it ensures a more sustainable and efficient system in the long run. We have plans to replace one full ditch per year, installing new ports, and restoring easements upon completion. Our prioritization is based on factors such as cost, accessibility, and the severity of ditch conditions.
For more information and to stay up-to-date on our progress, we highly encourage you to attend our regular board meetings. Your involvement and engagement are invaluable as we work together to build a better irrigation infrastructure for our community.
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